User Profile Questionaire
Main

This Questionaire was designed as one of the means of collecting standardized information from key client users. Clients recieve it via their email for fast and easy fill-in.

The combination of information gathered from this questionaire, customer interviews, WebWare internal user knowledge, and other sources, results in simple one-page User - specific Profiles ( sample). These profiles are used by the entire design and development to insure that users' needs and tasks are being addressed thoughout the project.


As a WebWare customer, we are particularly interested in your input as we design future versions of our product. To this end, we would like to hear from your perspective about your experiences with WebWare MAMBO to date.


Unless otherwise specified, please list as many answers as you feel are appropriate, and please provide as much detail as possible.


BACKGROUND

Your company:

Your name:

Your title:

How many people in your company also have this title?

Please describe your role within your company with respect to using WebWare MAMBO?

Please describe your role within your company with respect to bringing in WebWare MAMBO? Were you part of the decision making process or, for instance, a product champion?

How many people in your company also have this role?

Which OSes and browsers do you use WebWare from? (pick all that apply)

[ ] Windows 98/ME
[ ] Windows 2k
[ ] Netscape 4.x
[ ] Netscape 6.x/Mozilla
[ ] Internet Explorer 5.x
[ ] Internet Explorer 6.x

[ ] Mac OS 9
[ ] Mac OS X
[ ] Netscape 4.x
[ ] Netscape 6.x/Mozilla
[ ] Internet Explorer 5.x


GENERAL WEBWARE USE

Where do you use WebWare? (pick all that apply)

[ ] At your desk
[ ] From several locations within your office
[ ] At client locations
[ ] Telecommuting

How often do you typically use WebWare? (pick one)

[ ] Several times daily
[ ] Once daily
[ ] Less than daily, but several times per week
[ ] Once weekly or less
[ ] Once monthly or less

Which WebWare MAMBO features and functions do you use frequently and why?

Which WebWare MAMBO features and functions do you think might be useful if you had the time to learn them?

Which WebWare MAMBO features and functions are you aware of that you don't use? Please include information about those features and functions that you would use if they worked differently.

During which tasks that you perform frequently do you find that WebWare MAMBO is in your way more than it's helping you reach your goal?

Which of your frequent tasks are made easier to perform by
WebWare MAMBO ?

ASSETS

What do you do with assets? (pick all that apply)

[ ] I create assets
[ ] I manage assets
[ ] I use assets

If you create assets:

Which steps do you perform in WebWare during this process?

What works about this process?

What doesn't work?

What kinds of new functions would make these tasks easier?

If you manage assets:

Which WebWare features do you use as part of asset management?

What works about these features?

What doesn't work?

What kinds of new functions would make these tasks easier?

If you use assets:

Which WebWare features do you use when using assets?

What works about these features?

What doesn't work?

What kinds of new functions would make these tasks easier?


Is there anything you'd like to tell us that isn't covered by the questions above?